We are proud to have managed the safe transport of nearly a million passengers and found rooms for the night for over fifteen thousand people during 2017. All the bookings for planned transport and accommodation and the many emergency requests we received were dealt with by our Service Delivery Team, which provides a 24/7/365 service to ensure that we always deliver.
During the year, extreme weather created some emergency challenges for the team. Storm Doris hit early in the year causing problems for many travellers. Later in the year we were called in to help 13 500 passengers affected by Storm Ophelia, and snow in December meant finding rooms for 4300 delayed airline passengers. The emergency closure of the West Coast Mainline and the closure of Liverpool Lime Street Station added to the work we carry out on behalf of rail operators, and air traffic control strikes, the closure of a runway at Gatwick in July and the collapse of Monarch, during which we supported the Civil Aviation Authority in helping over 30 000 Monarch customers, all added to our airline business. We’ve been busy offering new products to new customers, for example with our breakdown recovery product which serves vehicle recovery companies by rescuing stranded passengers, which together with our existing products, like business continuity transport and accommodation, have all contributed to us hitting the million passenger mark.
"In 2016 across our range of products we moved about 750 000 people. I am delighted that we have managed to push this to a million in 2017. It’s a great way to celebrate CMAC’s ten year birthday.”
Business Development Manager